The Hunter Fan Team
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Casablanca Fans Consumer Support
We're Here to Help! Save time by having your model number before contacting us. Need help finding your model number? Click HERE. Visit our Accessories pages to purchase downrods, remotes, light kit...
Hunter Fan Consumer Support
We're Here to Help! Register First! Save time by having your model number before contacting us. Need help finding your model number? Click HERE. The easiest way to find your model number and/or obt...
How do I change the room within the HunterSMART™ app?
Under "Device Settings," tap the "Change Room" button on the bottom of the screen. Select the room you want to move your fan to. Once you do that, tap "Move fan to new room" to confirm your selecti...
How do I know I'm connected to HunterSMART™?
While pairing your HunterSMART™ to the HunterSMART™ app, you’ll receive various confirmation screens telling you that you are successfully connected. After setup, if you are using your HunterSMART...
Why did Alexa say I have more than one device?
I asked Alexa, “Turn on my ceiling fan.” Why did Alexa say I have more than one device? If you have multiple Alexa integrated devices on an account, make sure you’re using the name you gave the fan...
How do I find the Hunter Fan Skill on Alexa?
In our latest app version, we made it convenient to connect your HunterSMART™ fan skill with Amazon Alexa. In the HunterSMART™ app, go to “Settings” and tap “Connect with Alexa.” You’ll be t...
Why is my fan light not dimming?
For the fan to respond to light dimming commands, it’s needs to be in “dimming mode.” This can be done through the HunterSMART™ Wi-Fi app under the fan settings (look for the icon that looks like a...
HunterSMART™ Network Compatibility
What is the network compatibility for my HunterSMART™ fan? And how do I connect to the correct network for my Hunter HunterSMART™ fan? Choosing the correct network frequency for your HunterSMAR...
Why can’t the HunterSMART™ app/smart home system find my device?
When you’re adding a new smart fan to your smart home system and it is not appearing on the app, there are a few steps you can take. Check to make sure that all your other Hunter fans are turne...
How do I pair my HunterSMART™ Wi-Fi ceiling fan with the iOS App?
Hunter's line of HunterSMART™ WiFi fans offer you the convenience of being able to control your fan and light using a traditional remote or the updated HunterSMART™ iOS app. While connected to a ...