Please follow one of these two processes depending on the age of the fan.
New Fan in Box or Just Installed
Your new fan should not have a strong order. A slight new fan smell is normal. Please run your fan on high speed for 24 hours. If you continue to have the issue after following these directions, please do not hesitate to call us at 1-888-830-1326 (US or Canada).
Fans Installed and Operating More than Two Weeks
Please check to see if your fan and light are working.
If both fan and light are working, please run your fan on high speed for 24 hours. If you continue to have the issue, please do not hesitate to call us if the smell remains.
If you fan or light are not working, it appears one of your fan’s components is no longer working. Sometimes when a component reaches the end of its life, it gives off a slight smell. Please call us and we will provide a solution.
1-888-830-1326 (US or Canada).