The Hunter Fan Team
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My fan has an odor. What should I do?
A "new fan" smell is rare but can happen. The smell is in no way harmful. Please run your fan on high speed for 24 consecutive hours, and the smell will disappear. If you have any further questio...
Why is my fan light not dimming?
For the fan to respond to light dimming commands, it’s needs to be in “dimming mode.” This can be done through the HunterSMART™ Wi-Fi app under the fan settings (look for the icon that looks like a...
How can I identify a refurbished fan?
Renewed & Refurbished Fans If your Hunter Fan model number begins with an 'HR' or 'CC' i.e. CCXXXXX, it is considered a refurbished or “like new” fan, and it is sold by our authorized retailer, C...
How do I reset my Casablanca W-52 Adapt Touch Remote?
The Adapt-Touch control system was our universal control system fro Casablanca pull chain fans from the 1990s through 2012. 1. Turn the power off at the circuit breaker 2. Remove the batteries from...
How do I find the Hunter Fan Skill on Alexa?
In our latest app version, we made it convenient to connect your HunterSMART™ fan skill with Amazon Alexa. In the HunterSMART™ app, go to “Settings” and tap “Connect with Alexa.” You’ll be taken ...
Can I hang an outdoor - rated fan indoors?
Yes! Damp and wet rated outdoor fans can also be installed anywhere indoors! They are particularly appropriate for areas of the home where there might be higher humidity or wet conditions like the ...
What kind of battery is used in the our control systems?
The battery currently used in Hunter fan remote controls is CR2032 - a watch-style round disc. Other Hunter and Casablanca control systems AAA or 9V batteries. All batteries are readily available a...
Why did Alexa say I have more than one device?
I asked Alexa, “Turn on my ceiling fan.” Why did Alexa say I have more than one device? If you have multiple Alexa integrated devices on an account, make sure you’re using the name you gave the fan...
How do I know I'm connected to HunterSMART™?
While pairing your HunterSMART™ to the HunterSMART™ app, you’ll receive various confirmation screens telling you that you are successfully connected. After setup, if you are using your HunterSMART™...
Can I reset INTEL-TOUCH (T) model Casablanca fans?
A reset procedure is not available for this particular control system. Please have your model number ready and call us at 1-888-227-2178 (US and Canada).