First things first: if your control system is battery powered, please change the batteries located in the remote control or wall control.
Casablanca fans have featured several different control systems throughout the years. You will need to know your fan model number in order to determine your next step. Your fan model number is located on a sticker on the top of the fan's motor housing. If it is a Low Profile mount fan, the model number sticker will be on the mounting bracket. Below is a list fan model number ending letters and the corresponding control system of the fan. If your fan model number ends in one of these letters, there is a re-set procedure that will sometimes restore control functionality. To access the reset instructions for your fan, click on one of the links below (the letter at the end of your fan's model name):.
- Comfort- Touch W-21 (fan model ends in "R")
- Advan-Touch- W-62/W-63 (fan model ends in "A")
- Prime-Touch (fan model ends in "H")
- Versa-Touch 2 W-72/73 (fan model ends in "M")
- Versa- Touch 1 W-42/43 (fan model ends in "V")
- Direct Touch W-74 ( fan model ends in "L")
If your fan model number does not end in the letters above or you have already tried the re-set procedure without success, you need to talk to an independent service center who specializes in Casablanca fan repair. There is a charge for their services, but they are your best option for fan repair. Their contact info is below.
If you would like to purchase a new Casablanca fan, please call us at 1-888-227-2178.